GREENTEC ENERGY

Warranty & Return Policy

Contents

Warranty

Greentec Energy warranties our products to be free from defects in material and workmanship under normal use and service, unless sold “As Is.”

  • Warranty period lasts from the date of purchase until the expiration of the policy term, as noted on invoicing.
  • Warranty terms will not be restarted for ANY reason.
  • If the battery is found to be defective during the warranty period, Greentec Energy will issue a replacement based on requested information indicating a battery failure.

Warranty Extension

Batteries sold As Is, with damage, or in questionable condition do NOT qualify for an extended warranty.

A 12-month warranty extension is offered to any battery that comes with a warranty, provided the following 4 items are completed within the first 3 months of purchase.

The 12 months will be added only after sufficient information is provided to confirm all items below are complete:

Proper mounting

Batteries must be securely mounted to prevent movement caused by vibration or external forces. (e.g. if on a shelf, something must prevent them from sliding if pushed.)

Watertight container

For mobile and/or outdoor applications (golf cart, scooter, EV), batteries must be placed in a watertight container to prevent water ingress.

Properly rated BMS installed

A BMS must be installed that will balance cells, prevent over-discharge, prevent overcharge, and prevent the battery from charging/discharging under extreme cold conditions.

Submit photos

Email photos to energy@greentecauto.com along with your order information, stating that you want a warranty extension. Photos must show that all three items above are satisfied.

Note: Greentec Energy holds the right to post submitted photos to its social accounts, including Greentecenergy.com, Greentecauto.com, and Facebook.

Warranty Exclusions

The warranty does not cover the following:

  • Improper use — Improperly installed, over-discharged, or overcharged batteries. Any swollen, overcharged, or over-discharged modules will have their warranty voided, unless received in that state due to Greentec Energy’s error. Inspect your batteries immediately upon arrival and report any issues right away.
  • BMS/inverter/balancer failure — Failure caused by a BMS, inverter, or balancer that overcharged, over-discharged, or caused damage to the battery.
  • Physical damage — Any physical damage or alteration caused after delivery to the customer.
  • Shipping damage — Damages or defects caused by shipping, if the item was accepted at delivery without being documented with the carrier.
  • Warranty label tampering — Removal, tampering, or damage to warranty labels.
  • Acts beyond control — Damage from accidents, water damage, extreme temperature conditions, any condition beyond the control of Greentec Energy, Inc., or acts of God.

How to Obtain Warranty Service

To report a possible product failure, contact our Warranty Service Department directly:

913-210-8707

Phone

energy@greentecauto.com

Email

A representative will guide you through the process.

Legal Disclaimer

By accepting this product, you waive and release any claim against Greentec Auto and Greentec Energy, its employees, officers, directors, agents, and customers, on account of any claims, demands, suits, causes of action, damages, losses, liabilities, penalties, judgments, fines, costs, and expenses — including legal fees — which may result from or arise out of the possession, condition, use, operation, or failure of this product.

This limited warranty represents the total liability of Greentec Auto and Greentec Energy for any battery. Under no circumstances shall Greentec Auto Inc. or Greentec Energy be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the battery. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Refund & Return Policy

Returns must be shipped in original packaging within 30 days of receiving the product. The customer is responsible for the care and packaging of the return item — any damage or missing parts will be deducted from the refund. Catastrophic damage (where the product is not reusable) will result in no refund.

Refund & Return Policy

Returns must be shipped in original packaging within 30 days of receiving the product. The customer is responsible for the care and packaging of the return item — any damage or missing parts will be deducted from the refund. Catastrophic damage (where the product is not reusable) will result in no refund. 

As Is Products

As Is products have no warranty and are non-returnable. Greentec Energy does its best to describe condition accurately but does not guarantee 100% accuracy.

Defective Products

Defective products or products that prematurely fail are covered under Greentec Energy’s Warranty and do not qualify for a return or refund.

Unshipped Orders

If your battery fails to ship within 7 calendar days of your order, you are eligible for a full refund including any deposits.

Exceptions — the following delays are not eligible for a full refund:

  • Customer-initiated delays (failure to respond to scheduling, changing scheduling, providing improper or inaccurate information)
  • Natural disasters, declared states of emergency, or any cause beyond Greentec Energy’s reasonable control

Shipped Products

In all cases where a product is returned after shipment, shipping charges both to and from you will be deducted from your refund. 

Return Process

  1. Contact energy@greentecauto.com or call 913-210-8707 (Toll Free)
  2. Have your invoice ready so a Customer Service Representative can assist you
  3. The CSR will initiate the Return/Refund and provide shipping information